PROGRAM

Saturday 2nd October 2010

Bus transfers from airports to venue

Delegate arrival and registration

BUILDING YOUR BUSINESS WORKSHOPS

SUNDAY 3^RD OCTOBER 2010 in the North Exhibition Hall

Plenary sessions including:

Disney Institute - Great service and the magic of culture

General Managers Australia, Neil Gill and Gareth Pike - Love Is Success

Paul Andrew – Building World Class Teams

Immersed Marketing

Showcasing Greatness

Welcome Reception

Day 1 – 2010 With Heart Global Convention

MONDAY 4^TH OCTOBER 2010 in the Grand Ballroom

Mickey and Minnie Mouse join us for breakfast followed by

Plenary sessions including:

Executive Chairman address - Nabi Saleh

With Heart Foundation - Angela Saleh

John Maxwell

With Heart Humanitarian Dinner

Day 2 – 2010 With Heart Global Convention

TUESDAY 5^TH  OCTOBER 2010 in the Grand Ballroom

Donald & Daisy Duck join us for breakfast followed by

Plenary sessions including:

Steve Kelly

Keith Brown

Tensie Whelan

John Maxwell

2010 International Barista Championship Finals

World of Colour Dinner

Day 3 – 2010 With Heart Global Convention

WEDNESDAY 6^th  OCTOBER 2010 in the Grand Ballroom

8 of Disney’s most famous characters will join us for breakfast followed by

Plenary sessions including:

Steve Kelly

Neil Gill

Gareth Pike

Martin Dietrich

John Maxwell

Glory Awards Dinner

*Program content and times are subject to change at any time without notice.